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Customer Care Representative

Customer Care Team – Tauranga, Bay of Plenty
Department Customer Care Team
Employment Type Permanent
Minimum Experience Entry-level

As a leading provider of healthcare solutions, Cubro exists to help New Zealanders live better quality lives. Our core business involves working with Aged Care providers, Occupational Therapists, Physiotherapists and public and private hospitals.

We have big aspirations and are looking for talented people to join our team, who are passionate about using their skills to make a meaningful difference.  Our work environment is based firmly on values: Teamwork – Integrity – Giving – Family – Innovation - Compassion.  

Watch "Cubro - Our People" video.

As a member of our customer care team, you will have the opportunity to help make a difference in people lives and to put your own stamp on our journey. We share attributes with the most successful organizations – a focus on innovation and smart business practices comes to mind – but even as we continue to grow, we're committed to retaining our small-company feel.

The role…..

In the role of Customer Care Representative, you will be a "friendly face" by responding to all incoming telephone calls, emails and any other innovative methods our customer may decide to use in the future, all with a genuine smile and drive to provide obstacle-free solutions. You will play a pivotal role in the smooth running of business operations by liaising with customers in relation to their orders, quotes and equipment queries and through accurately processing orders, quotes and invoices. You will work to meet agreed service levels, key team and individual deliverables, all the while being solutions focused in order to meet and exceed our customer's expectations.

Your skills…..

To be successful in this role you will have previous experience in a customer service/care role, either over the phone or face to face. You will be confident using Microsoft Office products and will have excellent verbal and written communication skills. With high attention to detail and helpful personality, you will enjoy the challenge of working to deadlines in a fast paced environment, and above all, you will have a sincere passion for delivering the highest level of customer care and support.


Next steps….

If you have read this far, and like what you hear, then we encourage you to apply and join the bright future of the Cubro Team.  Please apply by following the instructions on this page. 

Please note, a pre-employment drug test and Ministry of Justice report will be required as part of the recruitment process.

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  • Location
    Tauranga, Bay of Plenty
  • Department
    Customer Care Team
  • Employment Type
  • Minimum Experience
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