Customer Service Coordinator/Administrator

Customer Service Team · Tauranga, Bay of Plenty
Department Customer Service Team
Employment Type Permanent
Minimum Experience Experienced

Are you passionate about using your skills to make a meaningful difference in people’s lives?

As a leading healthcare equipment solutions provider, Cubro exists to help New Zealanders live better quality lives. We are looking for talent to join our team to help us achieve this. Our core business involves providing equipment to Aged Care providers, Occupational Therapists, Physiotherapists and public and private hospitals.

We pride ourselves on being an open, honest self-managing team with a flat hierarchy. We firmly believe there is no ‘i’ in team. Watch our Cubro team in action: Cubro – Our People.


The role

This role is both data and process-driven which will suit someone with strong attention to detail and exceptional accuracy. The role plays a key part in the business, ensuring that customers receive correct product trials when requested. You will handle all processing functions relating to trials, in a timely and organised way, with an overall drive to provide solutions to our customers. You will work to meet agreed service levels, key team and individual deliverables, all the while being solutions focused. Communication is key. You will have direct contact with Cubro customers via emails and phone conversations, as well as be part of a team working behind the scenes, developing and enhancing internal colleague relationships to enhance exceptional customer service.


Your experience and skills

To be successful in this role you will have previous experience in a customer service/administration role. You have a positive, can-do attitude with an analytical and methodical mind. You are confident using Salesforce (or other CRM) and ERP software (or other accounting software). With your excellent verbal and written communication skills, you work well under pressure and are adaptable to deal with a variety of tasks.

With high attention to detail and a helpful personality, you will enjoy the challenge of working to deadlines in a fast-paced environment, and above all, you will have a sincere passion for delivering the highest level of customer service and support.

 


What’s in it for you?

You’ll get to work in a progressive company that continuously improves and truly believes in its purpose of enhancing the quality of lives of others.

We offer a wide range of benefits including competitive remuneration, onsite gym, a free lunch produced by our in-house chef (yes, you heard right), an active social club team providing regular events, and a personal development plan which includes ongoing training and career progression.



Next steps

If this sounds like the opportunity you have been waiting for then please click the “Apply” button to submit your CV. We look forward to hearing from you!

Please note, a pre-employment drug test and Ministry of Justice report will be required as part of the recruitment process.  

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  • Location
    Tauranga, Bay of Plenty
  • Department
    Customer Service Team
  • Employment Type
    Permanent
  • Minimum Experience
    Experienced